UniDesk is an AI-native IT helpdesk and asset management platform for internal IT teams and MSPs. It combines ticketing, asset management, and AI agents that resolve tickets autonomously by taking actions on Microsoft 365, Google Workspace, Okta, Slack, and Stripe.

How does UniDesk pricing work?

UniDesk uses a flat platform fee with unlimited admins and staff. Plans are Starter ($249/mo, $2,500/yr), Growth ($449/mo, $4,500/yr), Scale ($799/mo, $8,000/yr), and Enterprise (custom). Plans are metered on AI actions and assets, not per seat.

What is the best ticketing system for internal IT?

For internal IT teams that want AI agents to actually resolve tickets (not just summarize them) and that are tired of per-seat pricing, UniDesk is purpose-built for that exact case. It offers unlimited admins and staff, native asset management, and integrations with Microsoft 365, Google Workspace, Okta, Slack, and Stripe.

How is UniDesk different from Zendesk?

Zendesk is a customer-support platform priced per agent seat with copilot-style AI. UniDesk is purpose-built for internal IT, charges a flat platform fee with unlimited seats, and its AI executes actions on admin systems end-to-end instead of just drafting replies.

Can UniDesk be used by MSPs?

Yes. UniDesk is multi-tenant — MSPs manage unlimited client workspaces from a single dashboard with roll-up reporting, brandable portals, and per-client SSO.

Mike

Ticket resolved

#1284

Sarah

Asset assigned

MacBook Pro

David

Approval requested

Software License

Lyvn

Password reset completed

Resolve tickets.Automatically.

Ticketing, assets, and AI agents in one place —
IT support that resolves itself on UniDesk

Supporting 5,000+ people across multi-campus churches

app.unidesk.ai

Welcome back, Demo 👋

Acme Tech Solutions

Total Tickets

Open Tickets

Resolved This Month

Avg. Response Time

2.4h

📊 Tickets Over Time

📅 This Year

New TicketsResolved

Recent Tickets

Search tickets…

Laptop not turning onTriaged
Alex Chen · 4/6/2026
CriticalOpen
Cannot access emailDraft ready
Maria Garcia · 3/22/2026
MediumIn Progress
VPN connection issues
David Kim · 3/13/2026
HighOn Hold
Software installation requestAuto-resolved
Alex Chen · 3/27/2026
CriticalResolved
Printer not working
Maria Garcia · 3/22/2026
HighClosed

Team Members

Search users…

User	Role	Status	Email	Joined
D Demo Admin	Admin	Active	[email protected]	12/31/2023
S Sarah Support	Staff	Active	[email protected]	2/14/2024

The differentiator

Agents that close tickets — not just suggest replies.

Connect your knowledge base, set guardrails, and watch UniDesk triage a request, look up the answer, take the action, and resolve it — with no one in the loop for the routine stuff. Here it is, working live.

Lyvn

watching the queue

live demo

AI + human, one thread

Agents and technicians, working the same ticket.

UniDesk’s AI does the heavy lifting — then hands off to a person exactly when a human touch is needed. No context lost, no ticket ping-pong.

Agents triage and diagnose the moment a ticket lands
Replies drafted from your own knowledge base and history
Seamless handoff to a human tech — all on one thread

app.unidesk.ai/tickets/4821

Live

Tickets#4821

Can't print to the 3rd-floor Wi-Fi printer

ResolvedMedium

Worked by

Lyvn

Marcus Bell

Olivia Reed6:55 PM

Hi — I can't get my laptop to print to the printer on the 3rd floor. It doesn't show up at all when I try to add it. Can you help?

LyvnAI6:55 PM

Of course, Olivia! I can see your assigned laptop — a Dell Latitude 7440 on Windows 11 — is connected to UniDesk-Guest right now. That's the cause: the 3rd-floor printer only lives on UniDesk-Corp, so guests can't reach it. I've moved you to Corp and sent the steps. If it still doesn't appear, I've looped in Marcus from IT to check it on the floor.

Marcus BellIT Tech7:14 PM

Hey Olivia — popped up to the 3rd floor. The printer had dropped offline, so I power-cycled it and reconnected it to Corp. Confirmed a test page prints. You're all set! 👍

Olivia Reed7:16 PM

Just printed — thank you both! 🙏

Reply to Olivia, or ask Lyvn to take it…

#1284Can't access shared drive

Open

Admin actionsclick Run — it's a demo

Reset password
Microsoft 365
Unlock account
Entra ID
Add to group
Marketing-Drive-RW
Enable MFA
Google Workspace

Audit log

Every action lands here — with the ticket, the actor, and the result.

Admin actions, in-context

Every admin action lives right next to the ticket.

Reset passwords, unlock accounts, manage groups, and enforce MFA without leaving UniDesk. Try the buttons — every action is real in the product.

Agents can run these actions for you — under your guardrails.
Every action is logged with the ticket, the actor, and the result.

Assets, in context

Every device, linked to the people and tickets it touches.

Health, warranty, specs, history — the full picture UniDesk keeps on every asset, so a ticket already knows the machine behind it. This is the actual screen.

app.unidesk.ai/assets/LAT-7440

Back Manage

LAT-7440

Laptop · Marketing

Dell Latitude 7440

Serial 7XK2Q93

In Use

Olivia Reed Warranty 268d

Open ticket Transfer Print label

Health

Good

Status

In Use

Olivia Reed

Tickets · lifetime

1 in last 30 days

Book value

$1,180

Purchased Jan 2026

Health

Warranty · lifecycle · status

92/ 100

Good — in service, warranty active

Warranty left73%

Lifecycle92%

Operational100%

Specifications

From asset record

CPU

Intel Core i7-1365U

Memory

16 GB

Storage

512 GB SSD

Operating system

Windows 11 Pro

Manufacturer

Dell

Serial

7XK2Q93

Related tickets

See all 2

Can't print to the 3rd-floor Wi-Fi printer

Hardware · Printing · Olivia Reed

Resolved2h ago

Battery draining fast after update

Hardware · Power · Olivia Reed

ResolvedMar 14

Timeline

4 events

Linked to ticket #4821 — auto-matched from requester

Checked out to Olivia Reed

Marketing · 3rd Floor

Jan 12

Enrolled in Intune MDM — compliant

Jan 12

Added to inventory

PO #2287

Jan 10

62%

of tickets auto-resolved

2.4h

average first response

10k+

assets under management

4.9/5

average team rating

How it works

Live in an afternoon.

Most teams are resolving their first tickets with AI the same day they sign up.

Connect your tools

Plug in email, Slack, and your identity provider in a few clicks. No migration project required.

Let agents learn

UniDesk studies your past tickets and knowledge base, then answers like your most senior technician.

Watch tickets close

Routine requests resolve automatically; your team steps in only where real judgment is needed.

Pricing

Simple pricing. Unlimited seats.

Every plan includes unlimited admins and staff. No per-seat surprises.

Starter

$208

/mo

Billed annually · $2,500/yr

Ticketing + KB + AI to get started.

300 AI actions / mo
150 assets
Knowledge base
Unlimited admins & staff

Start free trial

Questions, answered.

How long does setup take?

Most teams are live within an afternoon. Connect your email and chat tools, invite your team, and UniDesk starts triaging immediately.

Will AI reply to my customers without approval?

You decide. Agents can draft replies for a human to approve, or fully auto-resolve well-understood requests — configurable per category.

Does it replace my existing helpdesk?

Yes. UniDesk unifies ticketing, asset management, and automation, so you can retire the patchwork of tools you're paying for today.

Is my data secure?

Data is encrypted in transit and at rest, with role-based access, SSO, and full audit logs. We never train shared models on your data.

Give your IT team their time back.

Start free in minutes. No credit card, no migration project — just fewer tickets in your queue by the end of the week.

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