Knowledge that gets used.
Bring approved documents, structured knowledge, and published runbooks into the next request.
See how it worksA GOOD PLACE FOR IT.
Your entire IT world.
Beautifully connected.
Bring your helpdesk, devices, and AI agents together.
A little less busywork. A lot more room to breathe.
Supporting 5,000+ people across multi-campus churches
NorthstarYour workspace
Interactive demo · Sample dataYour IT, in sync.
24Open requests
248Managed devices
18AI-assisted today
#4821In progress
The printer has disappeared.
LyvnSuggested replyYour laptop is on Guest Wi-Fi. The printer is on the company network. Let’s get you connected to Corp first.
Your team stays in control.
Less searching. More solving.
FAMILIAR TOOLS. NEW POSSIBILITIES.
Microsoft 365Google WorkspaceSlackOkta
ONE PLATFORM. THE WHOLE PICTURE.
Every part of IT.
Working together.
From the first request to the final fix, one connected workspace.
01 / HELPDESK
AI and your team. One ticket.
Lyvn diagnoses the issue, finds the device, and brings in your team. Every action stays with the ticket.
app.unidesk.ai/tickets/4821
LiveTickets#4821
Can't print to the 3rd-floor Wi-Fi printer
ResolvedMedium
Worked by Lyvn
Marcus Bell
Lyvn Marcus BellOlivia Reed6:55 PM
My laptop can’t find the 3rd-floor printer. Can you help?
LyvnAI6:55 PM
Your Dell is on Guest Wi-Fi; the printer needs Corp. I’ve sent the fix and looped in Marcus to check the printer on-site.
Marcus BellIT Tech7:14 PM
The printer was offline. Reconnected it to Corp and verified a test page. You’re all set!
Olivia Reed7:16 PM
Just printed — thank you both! 🙏
Reply to Olivia, or ask Lyvn to take it…Illustrative product view · Sample workspace and data
- AI triage & diagnosis
- Human handoffs
- SLA & activity history
Your processes, on repeat.
Connect triggers, conditions, actions, and approvals to keep routine work moving through your team.
WORKFLOW AUTOMATIONSee where work stands.
Follow ticket volume, resolution times, and SLA performance. Give your team a clear view of what needs attention.
REPORTING & INSIGHTSTHE KNOWLEDGE BEHIND THE NEXT FIX.
Your team’s knowledge.
Put to work.
UniDesk finds relevant, approved company knowledge before preparing an answer. That’s retrieval-augmented generation, or RAG: your context, brought into the conversation.
EXAMPLE REQUEST“My VPN won’t connect.”
Your company. Your permissions. Current sources.
01 / THE KNOWLEDGE
Your team’s expertise.
Approved documents
Policies and guides → searchable passages
Structured knowledge
Reviewed facts, instructions, and ownership
Published runbooks
Versioned procedures and expected results
Source versions and locations stay attached.
02 / THE RETRIEVAL
Meaning meets specifics.
Keyword searchError codes, names, versionsPOSTGRESQL
Semantic searchThe meaning behind the requestPGVECTOR
Merge, rank, and deduplicate
Published-runbook matching
Applicable runbooks take priority for support replies.
Ranked for this request, product, and audience.
03 / THE NEXT STEP
An answer with a source.
SELECTED EVIDENCEVPN access runbook
Version 3 · Step 1 · Network check
EXAMPLE REPLY
First, check that your device is connected to the company network. Tell me what you see, and we’ll take the next step.
One step. An expected result.
The selected runbook and step stay with the ticket.
01 Give every answer a reliable starting point.
Documents are parsed into searchable passages without dropping the text between them. A document becomes ready only when its required passages are processed and indexed. Source versions and locations stay attached, so a citation can lead back to the evidence.
02 Find the meaning. Match the specifics.
Under the hood, PostgreSQL full-text search and pgvector embeddings combine exact keyword matches with semantic similarity across approved knowledge and document passages. Results are merged and ranked, so differently worded problems can match while error codes, product names, and versions still matter. Company, permissions, applicability, and currentness checks narrow the evidence before it is used.
03 Put the right runbook first.
For support replies, an applicable, current published runbook takes priority over general reference material. UniDesk keeps the selected version and step with the ticket, so a follow-up continues the same procedure. The shared retrieval layer supplies evidence to admin answers, suggested replies, and autonomous support.
04 Move the conversation one step forward.
When enabled, eligible low-risk runbooks can send a diagnostic, advisory, or verification step, explain the expected result, and ask the requester to reply. For example, a VPN runbook can guide a connection check before moving to the next instruction. Failed or ambiguous replies, changed evidence, or a technician taking over stop automatic continuation. Your categories, review window, and daily limits still apply.
05 Track what happened after the answer.
Outcome reporting separates drafts, approvals, sent and delivered replies, verification, and resolution. Reopened, reverted, failed, and escalated work stays visible. Break results down by issue class, runbook, or model, with sample sizes and confidence intervals, to see where automation is helping and where it needs attention.
WHAT COUNTS IS THE OUTCOME.
More repeatable fixes.
More room for your team.
Approved knowledge supplies the context. Runbooks supply the next step. Your team handles the exceptions. Track resolution and reopened tickets alongside AI replies to see how much work is actually getting done.
See it on a ticketBUILT FOR THE PEOPLE BEHIND IT
One IT team.
Or every client’s.
Internal IT teams
Support your people, look after your equipment, and keep everyday work moving in one shared workspace.
Managed service providers
Work across client companies with dedicated workspaces, organized requests, and the right context for each team.
YOUR WORKSPACE GOES WITH YOU
IT doesn’t stay at a desk.
Neither should your tools.
Pick up the conversation, check the asset, and move a request forward from your phone. The same workspace, wherever your work takes you.
Explore the mobile app
A GOOD BEGINNING.
Get up and running.
Your way.
Build at your own pace, bring in a specialist, or hand us the setup. There’s more than one way to get into flow.
Make it your own.
Follow the guided setup, connect your tools, and bring your team along.
A little help getting there.
Specialist sessions and a configuration plan your admin can finish.
Leave the launch with us.
We prepare your workspace, help with migration, and train your team.
Guided Launch and Done for You are optional, one-time services billed separately from your subscription.
SIMPLE PLANS. ROOM TO GROW.
More possibility.
For your whole team.
Unlimited admins and staff on every plan.
Choose the AI action and asset capacity you need.
Starter
Ticketing + KB + AI to get started.
$249/ month
Billed monthly
Get started- 300 AI actions / mo
- 150 assets
- Knowledge base
- Unlimited admins & staff
Growth
ROOM TO GROWFor teams ready to scale automation.
$449/ month
Billed monthly
Get started- 1,500 AI actions / mo
- 600 assets
- Custom reports
- Custom workflows
- Unlimited admins & staff
Scale
Advanced automation and reporting.
$799/ month
Billed monthly
Get started- 5,000 AI actions / mo
- 2,000 assets
- Advanced workflow builder
- Gamification
- Unlimited admins & staff
A more complex setup? Let's build an Enterprise plan around your team.Talk to us
♥Doing good deserves good tools. Explore UniDesk for nonprofitsWhat is UniDesk?
UniDesk brings helpdesk ticketing, asset inventory, remote device management, and AI agents into one workspace. It is built for internal IT teams and managed service providers who want the request, the person, the device, and the next step in one place.
What can the AI agents actually do?
AI agents can help answer and resolve tickets, and run supported actions through connected admin tools, such as resetting passwords or unlocking accounts in Microsoft 365 and Google Workspace. You choose the allowed categories, confidence threshold, review window, and daily limits. Autonomous sending and resolution are off until you enable them.
How does UniDesk use our knowledge to help resolve tickets?
UniDesk uses retrieval-augmented generation (RAG) to find approved company knowledge before preparing an answer. Hybrid search combines meaning with exact keywords across structured knowledge and document passages, while company boundaries, permissions, and source currentness restrict the evidence. Applicable published runbooks take priority for support replies. When enabled, eligible low-risk runbooks can guide the requester one step at a time, asking for the result and stopping automatic continuation when the evidence changes or the conversation needs a technician. Reporting tracks delivered replies, verification, resolution, and reopened tickets separately.
Do I pay for every person on my team?
No. Every plan includes unlimited admins and staff. Your subscription is based on the plan you choose, with included AI action and asset capacity. Starter is $249 per month, Growth is $449, and Scale is $799 on monthly billing. Annual billing is also available.
Can I manage more than one company?
Yes. UniDesk supports company workspaces so managed service providers can organize support for different clients. Internal teams can bring their requests, assets, and people together in their own workspace.
Can you help us get set up?
Yes. You can follow the guided setup yourself, choose Guided Launch for specialist sessions and a configuration plan, or choose Done for You to have our team prepare the workspace and help with migration and training. Launch services are optional one-time purchases, separate from your subscription.
SEE WHAT CONNECTED IT CAN DO.