AI agents that solve your tickets.
UniDesk is the simplest unified IT platform — ticketing, asset management, and AI agents that resolve tickets for you, in one tool your team will actually open.
14-day free trial · No card to start
Supporting 5,000+ people across multi-campus churches
Agents that close tickets, not just suggest replies.
Connect your knowledge base. Set guardrails. Watch agents triage, look up answers, take actions in M365 or Google Workspace, and close tickets — without your team in the loop for the routine stuff.
Three steps to a self-driving helpdesk.
Connect
Drop in your knowledge base and documentation — PDFs, Word docs, markdown, anything. UniDesk parses and indexes it so agents have the same context your team does.
Train
Set guardrails — what agents can and can't do. Approve actions before they run, or let them act autonomously.
Resolve
Agents handle routine tickets end-to-end. Your team owns the platform; the queue takes care of itself.
It's not just tickets. It's a system.
Real metrics, real momentum. Here's what the dashboard actually looks like.
Total tickets
+12% from last week
Open tickets
-8% from last week
Resolved this month
+18% from last month
Avg. response time
-22% from last month
Tickets over time
Your stats
1,250
Points
250 to next level
5
Level
Senior Tech
12 days
Streak
personal best: 14
#2
Rank
of 14 on team
Weekly leaderboard
- 1SC
Sarah Chen
2,480pts - 2MJ
Marcus Johnson
1,925pts - 3PP
Priya Patel
1,680pts - 4DR
Diego Ramos
1,240pts - 5HS
Hana Suzuki
1,085pts
Recent activity
Sarah Chen earned +25 pts · wrote KB article
2m ago
Marcus Johnson earned +10 pts · resolved ticket #1284
14m ago
Priya Patel reached a 5-day streak — personal best
1h ago
Diego Ramos earned +50 pts · first response under 60s
2h ago
Hana Suzuki unlocked the “KB Champion” achievement
3h ago
Every laptop, license, and login — in the same place as your tickets.
Auto-create assets from tickets. Print QR-code stickers, schedule maintenance, and see the full history of every device — all from the same screen where your team handles tickets. No second tool, no second login, no second source of truth.
- QR stickers for one-tap check-in / check-out
- Maintenance schedules + warranty tracking
- Software licenses with seat counts
Stop switching tabs. Every admin action lives next to the ticket.
Reset Microsoft 365 passwords, unlock Entra ID accounts, manage Google Workspace groups, and enforce MFA — without leaving UniDesk. No more flipping between admin consoles to close a ticket.
- Agents can run these actions for you — under your guardrails.
- Every action is logged with the ticket, the actor, and the result.
- Reset passwordMicrosoft 365
- Unlock accountEntra ID
- Add to groupMarketing-Drive-RW
- Enable MFAGoogle Workspace
Every action lands here — with the ticket, the actor, and the result.
Connect with 9,000+ apps
Native Zapier integration. Fire any Zap straight from a workflow step and reach the tools your team already runs on — Slack, Teams, Google Workspace, Salesforce, and thousands more.
- Branch on priority, requester, asset, or any field.
- Zapier-connected — fire any Zap from a workflow step.
- Every run logged. Approvals gate sensitive actions.
Everything else you'd expect. And the things you wouldn't.
Knowledge base
Searchable articles, AI-augmented. Categorized, taggable, view-counted.
M365 + Google Workspace
Reset passwords, unlock accounts, manage groups — without leaving UniDesk.
Approvals
Pending → granted → denied → expired. Per asset, per access request, per policy.
Gamification
Leaderboards, streaks, achievements. (Pro+)
Reporting
Open vs. resolved, monthly trends, SLA, agent performance.
Workflows
If-this-then-that automation. Auto-assign, escalate, close.
Built for the team, not the procurement committee.
Modern IT teams don't have time for a six-month implementation or a ServiceNow consultant.
Comparison based on standard pricing tiers as of April 2026. Competitor capabilities verified from public docs.
Simple pricing. Unlimited seats.
Every plan includes unlimited admins and staff. No per-seat surprises.
Billed annually · $2,500/yr
Ticketing + KB + AI to get started.
- 300 AI actions / mo
- 150 assets
- Knowledge base
- Unlimited admins & staff
Billed annually · $4,500/yr
For teams ready to scale automation.
- 1,500 AI actions / mo
- 600 assets
- Custom reports
- Custom workflows
- Unlimited admins & staff
Billed annually · $8,000/yr
Advanced automation and reporting.
- 5,000 AI actions / mo
- 2,000 assets
- Advanced workflow builder
- Gamification
- Unlimited admins & staff
Volume pricing, SSO, BAA available.
Unlimited AI actions and assets. SOC 2, SAML SSO, and an SLA tailored to your team.
Talk to salesCommon questions.
Ready when you are
Stop drowning in tickets.
14-day free trial. No card required to start. Full access to every feature.
Start free trial