Incoming ticket
01
Emily CarterCan’t connect to church Wi-Fi
#2147 · 9:41 AM
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501(c)(3) or country equivalent · We reply within 3 business days
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- Emily Carter
Diagnosing
02- Checked user status
- Verified device
- Tested network
Knowledge lookup
03Matched article
Wi-Fi troubleshooting for staff devices
KB #214
Approved action
04Reconnected to Staff Secure
- Policy applied
Approved runbook
Resolved
05Emily CarterAll set. You’re connected.
#2147 · Resolved
How it works
Three steps to a self-driving helpdesk.
Connect
Drop in your knowledge base and documentation — PDFs, Word docs, markdown, anything. UniDesk parses and indexes it so agents have the same context your team does.
Knowledge libraryEXAMPLE
IT runbook.pdf
Team onboarding.docx
Wi-Fi setup.md
ReadIndexReady
Your knowledge. Ready to answer.
Searchable passages, with a path back to the source.
FAQ
Nonprofit program questions.
Registered 501(c)(3) organizations in the United States, or their country equivalent (e.g. Canadian registered charity, UK CIO, Australian DGR). Schools, hospitals, and religious organizations qualify case-by-case.
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Tell us about your nonprofit and we'll get you onto the full Growth plan — free forever. We reply within 3 business days.